FAQ

Help us to improve our service and customer satisfaction.

Is TSS affiliated with my doctor?

TSS contracts with the surgery center. Your doctor is on staff at the surgery center and you received the survey because you had surgery at this facility.

Is TSS affiliated with my surgery center? 

Yes

Why did my surgery center become affiliated with TSS?

Your surgery center wanted to get feedback from its patients so the surgery center could improve patient care.

Is this HIPAA compliant?

HIPPA protects a patient’s personal data, but we never collect personal data from our patients so you never have to worry about your information being released to the public.

What do you do with the information I’m giving you?

The data is tabulated and then presented to your surgery center and your physician with no identifying data. This anonymous data is useful because we can track patients with specific procedures and use this data to improve care.

Can I see the results of the survey?

We are just starting to collect data from patients. As soon as we have enough data (in the next 6 months) we will open up the website to the public so that patients can choose a surgeon who is proficient at the surgery they need.

Why do I have to enter information such as doctors’ names and CPT codes?

The information you are entering helps connect your answers to your surgeon, anesthesiologist, and the specific surgery you’ve had done.

Can I change my answers if I feel differently about my surgery/surgeon in a few months?

Over the next 6 months you will be able to fill out another survey if you would like. Unfortunately, since we don’t collect identifying data, we can’t contact you. You will need go to our website and enter the survey code on the bottom of your voucher to fill out another survey. Filling out another survey in 3 months and at one year will make our data that much more useful to people looking to find a surgeon in the future.

 

 

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